Shipping policy
Our Promise
At Lorya Scent, every order is handled with care and precision — just like the fragrances we craft. We partner with reliable global couriers and fulfilment centres to ensure your package arrives safely, no matter where you are in the world. Our goal is a smooth, transparent delivery experience from the moment you place your order to the moment your scent arrives at your door.
Processing Time
All orders are processed within 1 to 2 business days after payment is confirmed. During high-volume periods such as product launches, holidays, or sales events, processing may take a few additional days — but rest assured your order will be shipped. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has shipped, you will receive a confirmation email with your tracking number.
Shipping Times & Delivery
Lorya Scent ships worldwide. Delivery times depend on your location:
|
Country |
Standard Shipping |
Express Shipping |
|
United States |
6–10 Business Days |
5–8 Business Days |
|
United Kingdom |
6–10 Business Days |
5–8 Business Days |
|
Canada |
6–10 Business Days |
5–8 Business Days |
|
Australia |
6–10 Business Days |
5–8 Business Days |
|
New Zealand |
6–10 Business Days |
5–8 Business Days |
|
France |
6–10 Business Days |
5–8 Business Days |
|
Netherlands |
6–10 Business Days |
5–8 Business Days |
|
Belgium |
6–10 Business Days |
5–8 Business Days |
|
Austria |
6–10 Business Days |
5–8 Business Days |
|
Luxembourg |
6–10 Business Days |
5–8 Business Days |
|
EU (Other) |
6–10 Business Days |
5–8 Business Days |
|
Rest of the World |
8–12 Business Days |
Not Available |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances outside our control.
Customs, Duties & Taxes
We want your Lorya Scent experience to be completely stress-free. We cover all customs fees, import duties, and taxes associated with your order — no hidden costs upon delivery.
Lost or Delayed Packages
If your order appears lost or has not arrived within the estimated delivery window, please contact us within 30 days of the shipment date at contact@loryascent.com. We will investigate with the courier on your behalf. In cases confirmed as lost, we will reship or refund your order in full.
Wrong or Incomplete Address
Please ensure your shipping details are accurate before completing checkout. Lorya Scent is not responsible for lost or undelivered packages resulting from an incorrect address provided by the customer. If your order has not yet shipped and you need to update your address, contact us immediately at contact@loryascent.com.
Order Cancellation
We understand that plans can change. You may request a cancellation within 2 hours of placing your order by contacting us at contact@loryascent.com. After this window, your order may have already been processed and prepared for shipment and we may not be able to cancel it.
Contact Us
For any shipping questions or concerns, reach out to us at contact@loryascent.com. We are here to help and will respond as quickly as possible.