Refund policy
Our Guarantee
We want you to love your Lorya Scent experience. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery — no complicated questions asked.
Eligibility
- Items must be returned within 30 days of delivery
- You may return one opened product per item purchased
- If you purchased multiple units of the same product, additional units must be unopened and sealed
- Items must be in good condition with at least 25% of product remaining
- Sale or clearance items are not eligible for return
- Gift cards and promotional or free items cannot be returned
How to Start a Return
- Email us at contact@loryascent.com within 30 days of your delivery date
- Include your order number, the item you wish to return, and your reason
- We will review your request and respond with return instructions within 2 business days
- Once we receive and inspect your return, refunds are processed within 5 to 7 business days
Refunds
Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund. If approved, your refund will be applied to your original payment method within 5 to 7 business days.
If you have not received your refund after this period, please check your bank account first, then contact your credit card company as processing times may vary. If you have done all of this and still have not received your refund, contact us at contact@loryascent.com and we will resolve it promptly.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@loryascent.com. Include a photo of the issue where possible. We will provide a prepaid return label and issue a full refund or replacement at no cost to you.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at contact@loryascent.com and we will provide return instructions.
Gifts
If the item was marked as a gift at checkout and shipped directly to you, you will receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item, in which case we will provide a prepaid return label at no cost to you.
Non-Returnable Items
- Sale or clearance items
- Gift cards
- Promotional or free items
- Items returned without prior authorization
- Items returned more than 30 days after delivery
Contact Us
For any questions about your order or our return policy, reach out to us anytime at contact@loryascent.com. We are committed to resolving every concern fairly and quickly.